The ‘Chick-fil-A Paradox’: Slowest Drive-Thru but No. 1 in Customer Satisfaction, Report Finds
Chick-fil-A’s drive-thru is the slowest in the industry due to an abundance of traffic but nevertheless ranks No. 1 in order accuracy and customer service, according to a new report that calls it the “Chick-fil-A paradox.”
Chick-fil-A’s drive-thru is the slowest in the industry due to an abundance of traffic but nevertheless ranks No. 1 in order accuracy and customer service, according to a new report that calls it the “Chick-fil-A paradox.”
